How to select, design and implement systems for flexibility, scalability and agility and to innovate with new technology
At the core of most public services organisations are large and complex business applications and platforms.
Line of business systems manage and enable the fulfilment and processing of front-line services to citizens and businesses. Back-office enterprise systems manage and control functions for financial, procurement, HR and payroll management, often using a shared services model.
Modernisation of these applications requires a clear strategy and access to well developed capabilities for the selection, design, implementation, integration and management of multiple technologies.
And a continuous focus on innovation and how new technology such as GenAI and best practices from other jurisdictions can be incorporated.